Terms & Conditions

Welcome to Safety Step. These Terms & Conditions govern your use of our website and the purchase of safety equipment, PPE, and other products made available through Safety Step in Saudi Arabia.

By accessing our website, placing an order, or using our services, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. General

Safety Step operates in Saudi Arabia and provides safety equipment and related products to individual and business customers.

We reserve the right to update, modify, suspend, or discontinue any part of the website, products, services, or these Terms & Conditions when reasonably necessary.

2. Product Information

We aim to provide accurate product descriptions, specifications, images, and other information on our website.

However, actual product appearance, packaging, colour, specifications, or other details may occasionally differ from website images or information due to manufacturer updates or other reasonable circumstances.

Customers are responsible for checking that a product is suitable for their intended application before purchase.

If you are unsure about a product, please contact Safety Step before placing your order.

3. Product Availability

All products displayed on our website are subject to availability.

Adding an item to your cart or submitting an enquiry does not necessarily guarantee product availability.

If a product becomes unavailable after an order is placed, our team will contact you regarding the available options.

4. Pricing

Product prices will be displayed or communicated in Saudi Riyals (SAR), unless otherwise stated.

Prices may change from time to time due to product, supplier, market, or other business-related factors.

The applicable price will be the price confirmed at the time your order is accepted, subject to any obvious pricing or technical error.

Any applicable taxes, delivery charges, or additional fees will be displayed or communicated where relevant.

5. Orders

When placing an order, customers are responsible for providing accurate information, including:

• Full name

• Contact information

• Delivery address

• Product and quantity requirements

• Billing information where applicable

Submitting an order does not automatically mean that it has been accepted.

Safety Step reserves the right to decline or cancel an order where reasonably necessary, including cases involving product unavailability, incorrect pricing, payment issues, suspected fraudulent activity, or incorrect customer information.

6. Bulk and Business Orders

Businesses, contractors, projects, and organizations requiring safety equipment in bulk can contact Safety Step with their product specifications, quantities, and delivery requirements.

Bulk quotations may be subject to separate pricing, availability, delivery schedules, and commercial terms communicated at the quotation stage.

7. Payment

Customers must use the payment methods made available or communicated by Safety Step.

Orders may not be processed or dispatched until the required payment has been successfully received or otherwise approved according to the agreed commercial terms.

Safety Step reserves the right to cancel or hold an order where payment cannot be verified.

8. Shipping and Delivery

Shipping and delivery are subject to our Shipping & Delivery Policy.

Customers are responsible for providing a complete and accurate delivery address and contact details.

Delivery times may vary depending on product availability, order quantity, customer location, courier arrangements, and other circumstances.

9. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Customers should review the applicable policy before purchasing.

Certain safety products may be subject to additional return restrictions due to their condition, packaging, usage, hygiene, customization, or safety considerations.

10. Order Cancellation

If you need to cancel an order, please contact Safety Step as soon as possible.

Cancellation may be possible if the order has not yet been processed or dispatched.

Orders that have already been dispatched may need to follow the applicable return procedure.

11. Product Use and Safety

Customers are responsible for selecting products suitable for their intended application and for using, installing, maintaining, and storing products according to applicable instructions and requirements.

Safety equipment should always be used correctly and for its intended purpose.

Where appropriate, customers should follow the manufacturer's instructions, workplace safety procedures, and applicable requirements.

12. Warranty

Where a product includes a manufacturer or supplier warranty, the applicable warranty terms may vary depending on the product.

Warranty coverage may not apply to damage caused by misuse, incorrect installation, unauthorized modification, normal wear and tear, improper maintenance, or failure to follow product instructions.

Please contact our team for information regarding the warranty applicable to a particular product.

13. Website Content

The text, graphics, branding, design elements, images, and other original content displayed on the Safety Step website may be protected by applicable intellectual property rights.

Content belonging to Safety Step may not be copied, reproduced, distributed, or commercially used without appropriate authorization, except where permitted by law.

Third-party trademarks and product materials remain the property of their respective owners.

14. Website Availability

We aim to keep our website available and functioning properly. However, uninterrupted or error-free access cannot be guaranteed.

The website may occasionally be unavailable due to maintenance, technical problems, security requirements, or circumstances beyond our reasonable control.

15. Limitation of Liability

To the extent permitted by applicable law, Safety Step will not be responsible for indirect or consequential losses arising from misuse of products, incorrect product selection, failure to follow applicable instructions, or circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit rights or liabilities that cannot legally be excluded under applicable Saudi Arabian law.

16. Privacy

Personal information submitted through our website is handled according to our Privacy Policy.

We encourage customers to review the Privacy Policy to understand how personal information may be collected, used, stored, and protected.

17. Changes to These Terms

Safety Step may update these Terms & Conditions periodically.

Any updated version will be published on this page with the revised "Last Updated" date.

Continued use of our website after an update will be subject to the revised terms, to the extent permitted by applicable law.

18. Governing Law

These Terms & Conditions are governed by the applicable laws and regulations of the Kingdom of Saudi Arabia.

Any dispute relating to these terms, our website, or transactions with Safety Step will be handled in accordance with applicable Saudi Arabian law and the jurisdiction of the competent authorities or courts.

19. Contact Us

If you have questions regarding these Terms & Conditions, an order, or any of our products, please contact us through the contact details provided on the Safety Step website.

Safety Step
Saudi Arabia