Privacy Policy

Last Updated: August 2026

At Safety Step, we respect your privacy and are committed to protecting the personal information you share with us when using our website, purchasing our products, or communicating with our team.

This Privacy Policy explains how we may collect, use, store, and protect your information when you visit our website or use our services in Saudi Arabia.

1. Information We Collect

When you use our website, we may collect information such as:

  • Name

  • Email address

  • Mobile number

  • Billing and delivery address

  • Order and purchase information

  • Product enquiries

  • Payment-related transaction information

  • Information submitted through contact forms

  • Device, browser, and website usage information

We only collect information that is reasonably necessary to process orders, provide customer support, operate our website, and improve our services.

2. How We Use Your Information

The information we collect may be used to:

  • Process and manage your orders

  • Arrange product delivery

  • Communicate regarding orders and enquiries

  • Provide customer service and after-sales support

  • Process returns and refund requests

  • Improve our website, products, and services

  • Maintain website security and prevent fraudulent activity

  • Send promotional communications where permitted or where you have provided the appropriate consent

  • Meet applicable legal and regulatory requirements

3. Payment Information

When you make a purchase through our website, payment information may be processed by third-party payment service providers.

Safety Step does not intend to directly store complete debit or credit card information where payments are handled through an external payment provider.

Your use of a payment provider may also be subject to that provider's own privacy and security policies.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, and measure website performance.

Some cookies may also be used for analytics or advertising purposes where applicable.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website features.

5. Sharing of Personal Information

We do not sell your personal information.

Where necessary to operate our business and fulfil your orders, information may be shared with trusted service providers such as:

  • Delivery and logistics providers

  • Payment processors

  • Website and hosting providers

  • IT and technical service providers

  • Analytics or marketing service providers

  • Professional advisers or authorities where required by law

We expect service providers handling personal information on our behalf to use it only for legitimate and authorized purposes.

6. Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no website, electronic communication, or online storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order processing, customer support, business records, dispute resolution, and applicable legal or regulatory obligations.

8. Your Privacy Rights

Depending on applicable law and the circumstances, you may have rights relating to your personal information, including requesting access, correction, or deletion of certain information and withdrawing consent where processing is based on consent.

Requests can be submitted to Safety Step using the contact information provided on our website.

Certain information may need to be retained where required for legitimate business, contractual, or legal purposes.

9. Third-Party Links

Our website may contain links to external websites or services.

Safety Step is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

10. Children's Privacy

Our products and services are intended for general customers and businesses and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children through our website.

11. Changes to This Privacy Policy

Safety Step may update this Privacy Policy periodically to reflect changes to our website, business practices, services, or applicable requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

12. Contact Us

If you have questions regarding this Privacy Policy or how your personal information is handled, please contact Safety Step through the contact details provided on our website.

Safety Step
Saudi Arabia