Shipping & Delivery Policy

At Safety Step, we aim to make the ordering and delivery of safety equipment as straightforward and reliable as possible for our customers in Saudi Arabia.

This Shipping & Delivery Policy explains the general conditions that apply to orders placed through Safety Step.

1. Delivery Locations

Safety Step provides delivery options within Saudi Arabia, subject to product availability, order requirements, and delivery-service availability for the customer's location.

If you are unsure whether delivery is available to your city or project location, please contact our team before placing your order.

2. Order Processing

Orders are processed after the required order information and payment, where applicable, have been successfully received and confirmed.

Processing times may vary depending on:

  • Product availability

  • Order quantity

  • Product specifications

  • Bulk or project requirements

  • Payment confirmation

  • Delivery destination

Bulk, customized, or special-order products may require additional processing time.

3. Estimated Delivery Time

Delivery times depend on the product, stock availability, destination, order size, and delivery provider.

An estimated delivery period may be displayed during checkout or communicated by our team when your order is confirmed.

Any delivery date or period provided is an estimate unless Safety Step has expressly confirmed otherwise.

4. Shipping Charges

Shipping charges may vary depending on factors such as:

  • Delivery location

  • Order size

  • Product weight and dimensions

  • Quantity

  • Shipping method

  • Special handling requirements

Applicable shipping charges will be displayed or communicated before the order is finalized where relevant.

5. Delivery Information

Customers are responsible for providing complete and accurate delivery information.

Please ensure that you provide:

  • Recipient name

  • Active mobile number

  • Complete delivery address

  • City and area

  • Any additional information required to locate the delivery destination

Safety Step may not be responsible for delays resulting from incomplete or incorrect delivery information provided by the customer.

6. Delivery Attempts

The delivery provider may contact you using the phone number provided with your order.

Please ensure that someone is available to receive the shipment where required.

If delivery cannot be completed because the recipient is unavailable or the delivery information is incorrect, additional delivery arrangements or charges may apply.

7. Delivery Delays

While we aim to ensure orders are delivered within the estimated period, delays may occasionally occur due to circumstances such as:

  • Courier or transportation delays

  • Product availability

  • High order volumes

  • Remote delivery locations

  • Weather conditions

  • Public holidays

  • Government or regulatory requirements

  • Events outside our reasonable control

If we become aware of a significant issue affecting your order, we will aim to communicate relevant information where reasonably possible.

8. Bulk and Project Deliveries

Large-volume orders, business purchases, and project requirements may require special delivery arrangements.

Delivery schedules and charges for these orders may be agreed separately based on the quantity, product type, destination, and project requirements.

Please contact Safety Step directly for bulk delivery enquiries.

9. Receiving Your Order

We recommend checking your shipment when it is received.

Please verify:

  • The number of packages received

  • Product condition

  • Product quantity

  • Whether the products match your order

If you notice visible damage, missing products, or an incorrect item, please contact Safety Step as soon as reasonably possible with your order details and supporting photographs where applicable.

10. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, contact our customer support team and provide:

  • Order number

  • Product details

  • Description of the issue

  • Photographs or videos where applicable

Our team will review the matter and advise you regarding the appropriate next steps in accordance with our Return & Refund Policy.

11. Changes to Delivery Address

If you need to change your delivery address after placing an order, contact us as soon as possible.

We will try to accommodate the request if the shipment has not yet been dispatched.

Once an order has been dispatched, changing the delivery destination may not be possible or may result in additional charges or delays.

12. Order Tracking

Where shipment tracking is available, relevant tracking information may be provided after the order has been dispatched.

Tracking availability depends on the delivery method and service provider used for the order.

13. Undeliverable Orders

If an order is returned because of an incorrect address, inability to contact the recipient, repeated unsuccessful delivery attempts, or another customer-related delivery issue, additional shipping charges may apply before the order is dispatched again.

14. Contact Us

If you have questions about your order, shipping availability, delivery charges, or delivery status, please contact Safety Step using the customer support details provided on our website.

For faster assistance, please keep your order number and contact information ready when contacting our team.

Safety Step
Saudi Arabia